Our customers are important to us and it's important that our clients are satisfied with their service that they receive. In the event that you are not satisfied with your service, we will go over the desired areas that were not cleaned to your satisfaction. The Art Of Cleaning offers a happiness guaranteed policy. We will provide you with the best experience possible within our guidelines and policy. We do not offer refunds under any terms.
PAYMENT
*All invoices must be paid immediately following your booking request. Once you request an appointment online one of our friendly customer service representatives will contact you to confirm your appointment via phone. All unpaid invoices are subjected to cancellation.
Appointment Cancellations Without A 24 Hour Notice
All appointments that are not canceled within 24 hours from booking the appointment will not receive a refund for services. If you are not available to let your technician or cleaner in your home, please notify us at the time of booking. In the event that we are unable to access your unit and you are not there the full amount of the service will be billed without the possibility of a refund.
We're here for you. If you are running late or if you have any questions or concerns you may reach our office or your cleaner via email, via phone, or via our app :)
In the event that you cancel your appointment after 24 hours a credit for services can be applied to your account or you may qualify for an 85% refund return.
All clients have the right to reschedule their appointment. We understand that sometimes unforeseen circumstances may cause you to reschedule your appointment. It's life. It happens and we understand. In the event that you must reschedule your first appointment it's free under the conditions that you advise us at least 25 hours in advance. Any other rescheduled appointments will accumulate a $10 charge for each reschedule.
Our Terms & Our Commitment To You
In the event that The Art Of Cleaning must provide the client with a reschedule date, they must advise the client at least 6 hours prior to the client's scheduled appointment. The Art Of Cleaning will attempt to reassign a new professional to the original appointment. In the event that one is not available The Art Of Cleaning does reserve the right to reschedule an appointment at a later time/date that's convenient for the client. In the event that The Art Of Cleaning must reschedule the client a $59 credit will be applied to their account for the inconvenience.
We offer a 100% guarantee on our services. In the event that you are not 100% satisfied with the services, if you were present to review the maids work after completion and you are still unsatisfied we will schedule a housekeeper to go over any areas that were not cleaned to your expectations within 24 hours of your initial scheduled appointment. Please note that if you opt out of needing/wanting to do a walk through with your assigned professional or if you do not return home at the end of the appointment prior to the professional leaving you opt of our policy that allows a scheduled professional to return and service the areas that you were dissatisfied with . It's our client’s full responsibility to ensure that they are present to check the professional’s work to ensure it is completed to their expectations.
SERVICE TERMS
All appointments are serviced based on the number of bedrooms, bathrooms, and the type of cleaning that is chosen by the client. Each home is different. Each condition of each home is different. If you have purchased add on's, those will be the first tasks cleaned during your cleaning appointment. Any other additional tasks may be cleaned with the additional time left for the appointment. Any additional hour past the cleaning time is subjected to an additional fee. If more than one professional is servicing, you that will double.
MOVE IN/OUT CLEANING TERMS
Only homes that do not have any furniture in the home can be serviced as a move in/out cleaning. If you still have furniture in your home, we would advise you to book cleaning services after the furniture has been moved out. Standard cleaning tasks such as vacuuming couches, wiping down entertainment centers, or making beds will not be done for move in/ out cleaning services. Please be sure that all fragile or heavy items are moved out of the home. The Art Of Cleaning is not responsible for theft or damage to any items in the home that may be left unattended.
APPROVING THE COMPLETED APPOINTMENT
To ensure the best service has been provided please walk through your home to ensure that each room is cleaned to your expectations prior to your cleaner leaving you home. If there are any areas that you would like cleaned to your standards that have not been done, the maid / technician will go over those areas at that time. Please note that The Art Of Cleaning Staff cannot be reliable for claims of uncleaned areas if :
- You opt out of needing/wanting to do a walk through with your assigned professional.
- You do not return home at the end of the appointment prior to the professional leaving.
- You return home after the assigned cleaning time.
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*There is a $15 gratuity charge for all cleanings.
*No refunds under any conditions.
Carpet Cleaning
The price for our services is quoted according to an estimate of room sizes to be given over the phone, email, or in a personal consultation with the client. We use average room sizes when giving quotes over the phone or email. Deep Stains and heavily soiled areas will require an additional service fee of $30 for each room. Our technician will try their best to remove all stains. Please be advised that some stains that have not be treated over time may be lighten but not removed.
Thank You.